Yes! All workers with Cherubs in the Home are screened with face-to-face interviews and must have a Disability Worker Screening Check (Nationally recognised comprehensive police check and register). They also complete the NDIS Worker Orientation Module and Covid19 Safety Module, workplace health and safety training.

We try our best to match one person for the job, so unless that person is unwell or moves on from Cherubs, you will have the same person for each service.

The choice is yours! If you prefer to be at home, that’s OK. If you want to head out while your service is being done, we just need secure access to the property/house. If you need to leave a key, we recommend using a secure key lock box – we will not keep a copy of your key.

We visit all new clients before assigning a worker and starting the job. During your home visit, we will get to know each other better and create a service agreement with you. Home visits help us understand your needs better, and this helps us tailor our services to you.

We have a 48-hour cancellation policy. If a service is cancelled within 48 business hours of the booking schedule, you may be charged for the service. This is in line with NDIS rules.

All services approved under your NDIS plan will not have any out-of-pocket costs.  Additional materials (e.g. mulch or plants for your yard) are the responsibility of the client, though we can assist with picking up/transporting such materials, and for associated labour. 

Participants are responsible for any service costs that fall outside of the NDIS plan – e.g. if your funding runs out, or if there are gaps between plans. So be sure to let us know if your funding is running low!

No – We will never do a lock in contract. You can change, pause or end your services at any time. We will create a Service Agreement together with you. This is a guide and helps us all understand what services you want.

There are 3 ways you can get started:

1. Fill in our referral form on our website. 
2. Send us an email. 
3. Call and speak with one of our friendly Cherubs office team.

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